General Terms & Conditions of Sale
General Conditions
The present General Conditions of Sale apply to the exclusion of all other conditions, and in particular those applicable to sales on the Internet or by means of other distribution and marketing channels.
The Customer declares to have read and accepted the present General Terms and Conditions of Sale before making an immediate purchase or placing an order. These General Terms and Conditions of Sale may be subject to subsequent modifications, the version applicable to the Customer’s purchase is the one in force at the date of the immediate purchase or the placing of the order.
The validation of the order by the Customer implies acceptance without restriction or reservation of these General Conditions of Sale.
The online purchasing process (ordering)
This part describes the process of placing orders and must inform the customer about the way the purchase process takes place. It is advisable for the professional to transcribe as precisely as possible this process in order to have the most transparent GTC.
Example of online purchase modality: “To order the desired items, enter their product sheet by clicking on their photo or their reference, choose the desired quantity and click on “Add to order”.
The photographs and graphics presented are not contractual and do not engage the responsibility of the Seller. The offers of Products are within the limits of available stocks.
The Seller does not intend to sell the Products to professionals, but only to consumers or non-professionals, for their personal needs. The Seller therefore reserves the right to refuse immediate purchases / orders of the same Product in large quantities.
The Seller reserves the right to cancel or refuse any order from a Customer with whom there is a dispute over payment of a previous order.
Prices
The Products are supplied at the prices in force on the Seller’s website, on the day of the immediate purchase or the registration of the order by the Seller. The prices are expressed in Euros, exclusive of tax and VAT. These prices are firm and non-revisable during their period of validity, the latter reserving the right, outside this period of validity, to modify the prices at any time.
For the Products which are not withdrawn by the Customer himself, the prices include the expenses of treatment, forwarding, transport and delivery, The payment requested from the Customer corresponds to the total amount of the sale, including these expenses.
An invoice shall be issued by the Seller and given to the Customer upon collection or delivery of the Products purchased immediately or ordered.
Payment terms and conditions
The payment terms describe the payment process by the customer. This section also informs the client of the accepted methods of payment, as well as the rules governing payment and the methods of securing payments.
Example of payment method: “A deposit is required at the time of registration, equal to 20% of the value of the package”.
In addition, the Vendor reserves the right, in the event of non-compliance with the above payment conditions, to suspend or cancel the delivery of orders in progress made by the Customer.
The Customer shall not be charged any additional costs beyond those incurred by the Seller for the use of a payment method.
Delivery of products – Delivery
The products purchased must be picked up by the customer at the seller’s headquarters, Office number P202 of the University Paris Dauphine, Place du maréchal de Lattre de Tassigny, Paris 16e, during opening hours.
Responsibility of the Seller – Guarantee
The Products offered for sale comply with the regulations in force in France and have performances compatible with non-professional uses.
The Products supplied by the Seller benefit by right and without additional payment, in accordance with the legal provisions,
the legal guarantee of conformity, for the apparently defective, damaged or damaged Products or not corresponding to the order or to the immediate purchase,
the legal warranty against hidden defects resulting from a defect in material, design or manufacture affecting the products delivered and making them unfit for use.
In order to assert his rights, the Customer shall inform the Seller, in writing, of the non-conformity of the Products within the above-mentioned time limits and return or bring back to the store the defective Products in the condition in which they were received with all the elements (accessories, packaging, instructions, etc.).
The Seller will reimburse, replace or repair the Products or parts under warranty that are judged to be non-compliant or defective. In the case of delivery, shipping costs will be reimbursed on the basis of the invoiced rate and return shipping costs will be reimbursed upon presentation of receipts.
Refunds for Products found to be non-conforming or defective will be made as soon as possible and at the latest within 7 days of the Seller’s finding of the non-conformity or hidden defect.
Refunds shall be made by crediting the Customer’s bank account or by bank check sent to the Customer.
The responsibility of the Seller shall not be engaged in the following cases :
non-compliance with the legislation of the country in which the products are delivered, which it is up to the Customer to check,
in case of misuse, use for professional purposes, negligence or lack of maintenance by the Customer, as well as in case of normal wear and tear of the Product, accident or force majeure.
The Seller’s warranty is, in any case, limited to the replacement or reimbursement of Products that do not conform or are affected by a defect.
Retraction period
In accordance with the provisions of Article L 221-5 of the Consumer Code, the Customer has the right to withdraw without giving any reason, within fourteen (14) days from the date of receipt of his order. The right of withdrawal may be exercised by contacting the Company as follows: the Customer shall inform the Seller in writing.
If the right of withdrawal is exercised within the above-mentioned period, the price of the product(s) purchased and the shipping costs will be reimbursed, with the return shipping costs being borne by the Customer. Products must be returned in their original condition and complete (packaging, accessories, instructions, etc.); if possible, they must be accompanied by a copy of the proof of purchase. In accordance with the legal provisions, you will find below the standard form of retraction to be sent to us at the following address: (address). Refund procedure: (describe the refund procedure in detail – especially for large purchases).
Refunds
No refunds are possible outside of the legal withdrawal period.
Intellectual Property
The Seller shall retain ownership of all intellectual property rights to the photographs, presentations, studies, drawings, models, prototypes, etc., made (even at the request of the Customer) for the purpose of supplying the Products to the Customer.
The Customer shall therefore refrain from reproducing or exploiting said photographs, presentations, studies, drawings, models and prototypes, etc., without the express, written and prior authorization of the Seller, which may be conditional on a financial consideration.
Pre-contractual information – Customer’s acceptance
The Customer acknowledges having been informed, prior to the immediate purchase or the placing of the order and the conclusion of the contract, in a clear and comprehensible manner, of the present General Terms of Sale and of all the information listed in article L.221-5 of the Consumer Code, and in particular the following information
- the essential characteristics of the Product,
- the price of the Products and related costs (e.g. delivery);
- in the absence of immediate execution of the contract, the date or the deadline by which the Seller undertakes to deliver the Product
- information relating to the identity of the Seller, its postal, telephone and electronic contact details, and its activities, if not apparent from the context
- information relating to the legal and contractual guarantees and their implementation modalities,
- the functionalities of the digital content and, if necessary, its interoperability,
- the possibility of resorting to conventional mediation in the event of a dispute.
The fact that a natural person (or legal entity) makes an immediate purchase or orders a Product implies full acceptance of these General Terms and Conditions of Sale and an obligation to pay for the Products ordered, which is expressly recognized by the Customer, who waives, in particular, the right to rely on any contradictory document that would be unenforceable against the Seller.
Applicable law – Language
By express agreement between the parties, these General Terms and Conditions of Sale and the operations arising from them are governed by and subject to French law.
The present General Conditions of Sale are written in French.
In the event that they are translated into one or more foreign languages, only the French text will be deemed authentic in the event of a dispute.
contact@dauphine-housing.com
RGPD: General Data Protection Regulation
1. Data collection by DAUPHINE HOUSING
In order to fulfill its contractual obligations towards its clients, DAUPHINE HOUSING collects the data necessary for the implementation of its services.
This data is collected when the client :
– creates a personal space on the DAUPHINE HOUSING website,
– places an order on the DAUPHINE HOUSING website,
– navigates on the DAUPHINE HOUSING site and/or consults the products,
– makes an information request on the DAUPHINE HOUSING website.
2. Identification of the data collected by DAUPHINE HOUSING
In this context, DAUPHINE HOUSING collects the following data:
– Civil status
– Last name
– First name
– Address
– Telephone number
– E-mail address
– VAT number
– Internal processing code for customer identification
– IP address
– Payment information
– Transaction data: transaction number, purchase details,
– Products purchased, quantity, amount, history of contractual relationship, product returns, origin of the sale or order, correspondence with the customer.
3. Purposes and use of data processed by DAUPHINE HOUSING
The purposes of the data processing carried out by DAUPHINE HOUSING are the following:
– the management of orders and deliveries,
– invoicing of orders paid by credit card,
– the management of customer accounts,
– the follow-up of the customer relationship,
– statistics on the number of visitors to the site.
Cela exclut toute prospection ou utilisation commerciale.
4. Banking data
DAUPHINE HOUSING never has access to customers’ credit card numbers. Credit card orders are processed by STRIPE via the https protocol which offers the highest level of security available today in terms of protection of banking data.
5. Destination of collected data
The data collected is never transmitted outside DAUPHINE HOUSING.
6. Duration of data retention
The data are kept and used for a period in accordance with the legislation in force, and in particular the CNIL reference.
7. Right of access and rectification of your data
In accordance with the RGPD and the Law 78-17 “Informatique et Libertés” of January 6, 1978, each person has a right of access, rectification, transfer and opposition concerning his personal data.
You can exercise this right by contacting us by any means indicated in the contact details in the “Contact” tab.
For more information on the subject, you can consult the website of the CNIL.
8. Password
Each user ID and password is unique and intended only for the person who created it.
In order to ensure data security, it is important to take the following basic precautions:
– It is recommended that the password contains more than twelve characters, including capital letters, numbers, punctuation marks and special characters,
– the password created should not be linked to any element of personal life,
– each account must have its own password.